Short, direct answers for studios and couples using Knotflix.
A couple says their gallery link doesn’t workWhen a couple can’t open their gallery, it is almost always one of three things: a mangled link, an unpublished gallery, or a hosting window…
Downloading your photos and filmsEverything in your gallery is yours to keep. Photos download at full resolution — individually or all at once as a ZIP — and your film downl…
Importing films from DropboxDropbox import moves finished films from your Dropbox into a Knotflix collection with no download and no re-upload — the film transfers clou…
Embedding films on your own websiteEvery finished film in Knotflix can mint a public embed link — direct MP4, HLS, and poster URLs you drop into your own site. It is separate …
Extending gallery hostingEvery gallery includes 90 days of hosting. After that, couples can pay to extend it themselves — and half of what they pay is paid out to yo…
Favorites and album picksEvery Knotflix photo gallery has two kinds of selection built in: hearts, for the photos couples love, and album picks, for the shortlist yo…
Signing in with GoogleKnotflix supports Google sign-in — one click on the login page, no separate password to remember. This page covers how Google connects to an…
Installing the Mac appThe Knotflix Mac app is the Studio plan’s native uploader — resumable multi-gigabyte uploads that survive sleep, dropped Wi-Fi, and full res…
Uploading films with the Mac appThe Knotflix Mac app — included with the Studio plan — uploads finished films straight from your Mac. Uploads are resumable: they survive ne…
Email notificationsKnotflix sends the delivery emails so you don’t have to — gallery-ready announcements to couples, activity alerts to your studio. Every type…
Setting up payouts (Stripe Connect)Connecting a Stripe payout account is how hosting-extension money reaches your bank. Half of every extension a couple buys is your studio’s …
Uploading photos on the webWhen you upload photos in the Knotflix web app, your browser creates the web-size and thumbnail copies locally and uploads them alongside yo…
Publishing your public portfolioEvery studio gets a public page at knotflix.com/your-studio — a searchable list of your published weddings that updates itself every time yo…
Adding team members to your studioA teammate is added by email in Settings → Team after they create their own Knotflix account. Team members get full access to every project …
Trial and billingKnotflix starts with a 30-day free trial — card required, $0 charged today. This page covers what happens at the end of the trial, how to ca…
What your couples seeCouples open their wedding through a single private link — no account, no password, no app to install. They stream the film in 4K, browse th…