Short, direct answers for studios and couples using Knotflix.
A couple says their gallery link doesn’t workWhen a couple can’t open their gallery, it is almost always one of four things: a mangled link, an unpublished gallery, a hosting window tha…
Crediting the vendors on a weddingA wedding is rarely one supplier’s work. Knotflix lets you credit the venue, the florist, the DJ and anyone else at the bottom of the couple…
Connecting a CRM with an API keyIf your studio already keeps clients somewhere else, Knotflix can take them from there rather than asking you to type them twice. One endpoi…
Downloading your photos and filmsEverything in your gallery is yours to keep. Photos download at full resolution — individually or all at once as a ZIP — and your film downl…
Importing films from DropboxDropbox import moves finished films from your Dropbox into a Knotflix collection with no download and no re-upload — the film transfers clou…
Embedding films on your own websiteEvery finished film in Knotflix can mint a public embed link — direct MP4, HLS, and poster URLs you drop into your own site. It is separate …
Extending gallery hostingEvery gallery includes 90 days of hosting. After that, couples can pay to extend it themselves — and half of what they pay is paid out to yo…
Favorites and album picksEvery Knotflix photo gallery has two kinds of selection built in: hearts, for the photos couples love, and album picks, for the shortlist yo…
Choosing the image behind a galleryA couple’s gallery opens on a full-screen image: either a photograph you uploaded or a frame from the featured film. It is the first thing a…
Choosing how a gallery looksEvery gallery used to look the same. There are now four looks to choose between — set one as your studio’s default and it applies to everyth…
Signing in with GoogleKnotflix supports Google sign-in — one click on the login page, no separate password to remember. This page covers how Google connects to an…
Installing the Mac appThe Knotflix Mac app is the Studio plan’s native uploader — resumable multi-gigabyte uploads that survive sleep, dropped Wi-Fi, and full res…
Uploading films with the Mac appThe Knotflix Mac app — included with the Studio plan — uploads finished films straight from your Mac. Uploads are resumable: they survive ne…
Email notificationsKnotflix sends the delivery emails so you don’t have to — gallery-ready announcements to couples, activity alerts to your studio. Every type…
Setting up payouts (Stripe Connect)Connecting a Stripe payout account is how your couples’ money reaches your bank — both hosting extensions and print orders. Half of every ex…
Uploading photos on the webWhen you upload photos in the Knotflix web app, your browser creates the web-size and thumbnail copies locally and uploads them alongside yo…
Locking a gallery with a passwordEvery gallery is reached by a private link, and for most weddings that is the whole point — nothing to sign up for, nothing to remember. Whe…
Publishing your public portfolioEvery studio gets a public page at knotflix.com/your-studio — a searchable list of your published weddings that updates itself every time yo…
How print sales workEvery gallery you publish includes a print store. Couples order prints, canvas, acrylic and metal straight from the gallery, a lab prints an…
Adding team members to your studioA teammate is added by email in Settings → Team after they create their own Knotflix account. Team members get full access to every project …
Trial and billingKnotflix starts with a 30-day free trial — card required, $0 charged today. This page covers what happens at the end of the trial, how to ca…
Watching your wedding on an Apple TVYour gallery can open on a television as well as a phone, so the film plays properly when the family comes over. It takes about thirty secon…
Getting found by the venue you shotCouples rarely search for a videographer by name. They search for the place they are getting married. A wedding you feature gets its own pub…
What your couples seeCouples open their wedding through a single private link — no account, nothing to install, and no password unless the studio chooses to add …